Terms and Conditions
Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.
The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.
By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.
Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.
When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy
Authorization to use the site
Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.
You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:
- Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
- Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
- Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
- Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
- Use the site in any way that damages, interferes with or interrupts the availability of the site.
- Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
- Reveal your account password to others or allow others to use your account.
- Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
- Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
- Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).
Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.
Reservation of rights
Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.
Information provided to us
You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.
By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.
You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.
Your commitments
You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.
You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.
Disclaimer
THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.
NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.
Liability
AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.
Updates to the terms
Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.
Jurisdiction
These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.
Website Terms of Use
Welcome to Dr Paul Elgey Medical Aesthetics
By accessing and using this website, you agree to the following terms and conditions (Terms of Use). These Terms, alongside our Privacy Policy, govern your relationship with Dr Paul Elgey Aesthetics concerning this website. If you disagree with any part of these terms, please do not use our website.
1. General Information
Ownership: This website is operated by Dr Paul Elgey, located at 1 Orchard Street, London, W1H 6HJ, with a company registration number of 15555405, registered at Companies House, Cardiff. In these Terms, 'we', 'us', and 'our' refer to Dr Paul Elgey, and 'you' refers to our site's user or viewer.
Content: The content on our pages is provided for general information and use. It is subject to change without notice. We, along with any third parties, do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website for any specific purpose.
Liability: Any use of information or materials on this site is at your own risk, for which we shall not be liable. It is your responsibility to ensure that products, services, or information available meet your personal needs.
2. Intellectual Property
All content included on the website, such as design, text, graphics, logos, and images, is owned by or licensed to us. Reproduction is prohibited other than with our express written permission.
All trademarks reproduced in this website, not owned by, or licensed to us, are acknowledged.
3. Unauthorized Use
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
4. External Links
For convenience, we may include links to third-party websites. These links do not imply endorsement, and we hold no responsibility for the content of the linked websites.
5. Governing Law
Your use of this website and any disputes arising from such, or from subsequent treatment within the clinic, are subject to the laws of England and Wales.
6. Treatment Bookings
All treatments are subject to an assessment by our practitioners to determine suitability. You may be declined a treatment if your practitioner does not believe that a treatment is in your best interests. In these circumstances you would still pay a deposit for a consultation fee that is non-refundable.
Offers, gifts, and discounts are subject to availability and practitioner assessment.
Treatment courses must be paid in full before commencement and used within 12 months unless a medical extension is granted.
We maintain a no-refund policy on all treatments and products.
If you are under 25, you may be asked to provide a method of identification, such as a passport or driving licence, since we are unable to treat patients for cosmetic reasons under 18 years of age.
7. Deposits
A minimum deposit of £51.20 is required for booking appointments. This includes a £50 deposit that is a consultation fee and will be deducted from any treatment or product cost on the day. There is a booking fee of £1.20 that is strictly non-refundable.
To avoid forfeiture of your deposit, we require 48 hours' notice for any appointment changes or cancellations, managed via our booking portal or via email at info@drpaulelgey.com.
BUT if you give us 2 weeks notice prior to your attendance, and the appointment slot is moved to within 2 weeks of the original slot, we will transfer to another date convenient to you if diary space allows. If we don’t have the diary space, then the appointment will not be able to be moved.
Being more than 15 minutes late may result in the inability to accommodate your appointment and result in cancellation or, if available, rescheduling of your appointment. If your appointment is cancelled as a result of you being late, then you will forfeit your deposit. This ensures smooth running of our services.
8. Treatment on the Day of Appointment
Treatment on the day of your appointment is not guaranteed due to various potential issues, such as:
• Previous overfilled lips or poorly placed filler
• Incompatible fillers
• Medication conflicts
• Blood or nerve supply concerns
• Scar tissue in the treatment area
• Allergies
• Anatomical variations
• Use of immunosuppressants
• Ongoing medical conditions
• Herpetic virus, and more
A qualified aesthetics doctor needs to assess your condition in person to determine the appropriate treatment plan and ensure the desired outcome.
9. What If I Am Getting Married or Planning to Attend a Major Event?
Procedures can cause significant swelling, redness, and tenderness for up to 14 days.
Some patients may experience significant bruising and other side effects, usually resolving within 2 weeks.
Over-the-counter painkillers may be needed for pain management.
Therefore, we will not perform any procedures within 8 weeks of major personal events, such as weddings.
10. What If I Suffer From Cold Sores?
We advise asking your GP for Acyclovir to prevent a breakout before treatment.
We provide medication after treatment to prevent triggers if you have the herpes virus.
We cannot guarantee against breakouts, but prescription antivirals are very effective.
If you have an active sore on the day of your appointment, you can attend for a consultation, but treatment will not proceed.
The booking fee will be used for the consultation and cannot be transferred to a future booking. If you do not attend, the booking fee is forfeit per our policy.
11. A Word of Caution for Traveling Clients
We are not liable for travel expenses if you cannot be seen on time, receive treatment, or if we must cancel a clinic date.
Allow extra time in your travel plans as clinics may run late.
We recommend travel insurance in case a clinic is cancelled.
We do not reimburse for any travel or missed work expenses.
12. Respect for Your Time
We strive to see patients on schedule every day.
Occasionally, delays occur due to emergencies or other patients’ issues.
Late arrivals can also cause significant delays.
For timely appointments, consider booking early morning slots and avoid scheduling other commitments immediately after.
Reception staff are not part of our clinic and cannot assist with booking issues, but the doctor will see you as soon as possible.
Refunds will not be given for delayed appointments because of other commitments, please allow for this when booking your appointment.
13. Review Appointments
Botulinum Toxin
We offer routine review appointments following first-time treatment with Botulinum toxin type A (Botox®/BoCouture). Except in exceptional circumstances, these appointments will not be offered sooner than 14 days (two weeks) from the date of initial treatment and must be completed by 28 days (4 weeks). After this time, no “top-up” treatment will be administered.
For medical procedures using Botulinum toxin type A (Botox®/BoCouture) in the Masseter muscle, medical review appointments will not be offered sooner than 28 days (4 weeks) following the procedure appointment, except in exceptional circumstances, and must be completed within 35 days (5 weeks) from the procedure appointment. After this time, no “top-up” treatment will be administered.
Failure to attend a medical review appointment within the specified timeframes may result in the practitioners being unable to review the previously undertaken medical procedures. These timeframes are established based on current medical evidence and are primarily for patient safety.
Dermal Fillers
Dermal filler review appointments are typically arranged no less than six weeks after the initial treatment. This timeframe allows for the resolution of any swelling or bruising and for the dermal filler product to settle. It’s essential to recognise that many dermal filler procedures are carried out progressively to achieve a natural appearance while minimising the amount of product used.
End of Terms of Use